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FAQs

We hope the information below answers all your questions if not email us!

ORDERS

All orders are custom made to order right here in the U.S of A. We will not put any order in the works until it is paid for in full. Please allow about 2-4 weeks for orders to be delivered.

SHIPPING

We ship via USPS Priority Mail which takes 3-4 days. If you would like to choose another shipping method please email us.

PAYMENT

We accept credit cards only. Your credit card will be charged before we start production on your order.It is safe to use a credit card via our secure server on laurelandbleau.com.
 
When you place an order for personalized pieces we will contact you via email to confirm your order is correct before we charge your credit card. 
If you are not comfortable using our site feel free to call us at 9179137970 to place your order. 

RETURNS

ALL SALES ARE FINAL. Because your piece is as unique & special as you are we are unable to accept returns. This is standard practice for custom pieces.

METALS

GOLD - laurel and bleau jewelry uses 10K gold unless otherwise stated. We feel that there is very very little difference between 10K and 14K gold so by using 10K gold we can offer better pricing. If you wish to purchase your item in 14K or 18K not a problem at all just email us for pricing. It will be somewhere between 15-25% higher.
 
STERLING SILVER - People always ask if sterling will tarnish. The rule of thumb is if you wear it all the time it won't. When not wearing your Sterling Silver we suggest keeping it in a plastic baggy sealed so it does not oxidize.
 
Also please keep in mind that metals react to your body oils and it is possible for you to turn green or black around your pieces or your pieces might turn black. We of course will try to fix it and can offer plating to avoid it.

ENGRAVING

Our jewelry is not Stamped it is Hand Engraved by our talented engravers. No two letters or pieces are exactly alike as they are hand engraved which is what makes our collection so unique! View all the pieces in the Engraved Originals Collection to get a feel for the font.
If you are looking for a special "font" please email us with a photo and we will let you know if we can match it.
We are able to engrave anything you can imagine. Please email us with special requests and we will let you know if it can be done

RETURNS

laurel and bleau jewelry is as unique & special as you are so we are unable to except returns. All orders must be paid for in advance this is standard practice for custom items.

LEATHER

We hope you wear your leather pieces often enough that we will need to replace the leather every now and then so we are happy to do it free of charge....you will just have to pay for shipping both ways!

RING SIZING

Our rings were designed to have a comfort fit. We can do quarter sizes as well.To insure proper sizing we recommend you go to a local store and have your finger sized. Keep in mind that in hot weather fingers tend to swell a bit. Also keep in mind if ordering stacking rings the further up your finger the tighter they get. PLEASE remember it is easier for us to stretch a ring to make it bigger than to make it smaller.

NECKLACES

All necklaces made with leather, unless specified in description, come adjustable to be worn long or short. If you would like a clasp or a certain length please email us.

All our designs are shipped in our signature tie-dye bags. If you would like a personalized note included please email us.

We know how hard it is to design a piece of jewelry, feel free to contact us and one of our designers will walk you through the process...as you know we laurel and bleau! if you don't see it...ask for it!